Returns, exchanges & cancellations
Last updated: 2026-11-14
For standard, non-personalised goods, request a return or exchange within 14 days of the purchase date shown on your invoice. Keep the invoice and return the goods in their original, unused condition. Mandatory consumer rights and remedies for faulty, damaged or incorrectly supplied goods are not excluded by this policy.
For printed, embroidered or made-to-order items, contact our team before approving artwork or production if you need a change or cancellation. If work has begun, we will explain the available options and any proposed charges before agreement. Personalisation does not remove your statutory rights.
Report an incorrect or defective item with your order reference and photographs so we can assess repair, replacement or refund. Do not send items back until return arrangements are confirmed. Approved refunds go to the original payment method; timing depends on the payment provider.